ABOUT US | REGULATIONS AND COMPLIANCE | STANDARD TERMS OF BUSINESS AGREEMENT


This document outlines the terms of business for General Insurance
only. James Hallam Limited is authorised and regulated by the Financial Services Authority (FSA) and is bound by the FSA rules. Our FSA register number is 134435. You can check our permitted business on the FSA register by visiting the FSA’s website WWW.FSA.GOV/REGISTER or contacting them on 0845 606 1234.

Status and Services Provided
We act as an Independent Intermediary (Broker) on your behalf. We
are not tied to one company’s products and, therefore, are able to be
impartial when giving advice. We advise on a wide range of insurance
products and our service includes advising you on your insurance needs, arranging your insurance cover with insurers to meet your requirements and helping you with any subsequent event or alteration to your insurance that we have placed on your behalf.

We will endeavour always to act in your best interests and recommend appropriate insurers for you in line with your demands and needs. It is also our intention to provide you with sufficient information in a comprehensive and timely manner to enable you to
make a balanced and informed decision about your insurances.

Ownership
Alan Turner Limited owns 100% of our share capital.

Remuneration
In general we are remunerated by brokerage from insurers. In certain
circumstances, we may charge a fee for insurance related activities.
Where we propose to charge such a fee we shall agree the basis and
amount with you in advance of the transaction. We will also agree with
you the basis of our remuneration for services outside the scope of this agreement.

We do on occasion receive from insurers and others a payment based
on the performance of our total portfolio of business.

Under the FSA Rules our Client’s money may be held in a statutory or
non-statutory trust account. It is our practice to hold Client Money in a
non-statutory trust account, for which we are required to obtain your
informed consent. The aim of the non-statutory trust is to protect clients in the event of the failure of the firm, or the failure of the bank or a third party with whom money may be held. In such circumstances, the firm’s general creditors should not be able to make claims on client money, asit will not form part of the firm’s property.

Service Team
We will nominate a specific service team to work on your behalf and
provide full details of their location, contact numbers and email
addresses for your ease of reference. If at any time you wish to change
the members of this team we will make every effort to accommodate
your wishes. We may also wish to make changes to the team to reflect
promotions and allow our staff to take on new opportunities. We will
inform you of any changes.

We aim to act with due skill, care and diligence. We take pride in the
quality of our staff and invest in the continual development of their
skills. You can expect your team to be knowledgeable in insurance and
their designated area of expertise.

Disclosure of Information
The doctrine of utmost good faith applies to all contracts of insurance
and to all negotiations on the placing of new risks as well as the
modification or renewal of existing policies.

It is important that you understand that any information, statements or answers made by you to us or your insurer are your responsibility and must be correct. Your attention is particularly drawn to the importance of the declaration and signature on any Insurer’s Proposal Forms as any failure to disclose facts material to the insurance or any inaccuracies in your answers may invalidate your insurance cover in part or in whole.

Facts material to the insurance are matters or information which may
influence your Insurer as to the acceptability or otherwise of your
Proposal or Renewal and must be disclosed at the earliest opportunity
and certainly at each Renewal. You are advised to keep copies of
documentation sent to or received from us for your own protection.
Please do consult us if you are in doubt on any aspect.

Documentation
With your consent we reserve the right to retain certificates or other
policy documentations at this office until all payments due under the
policy have been made. Any agreed facilities for payment of premiums by instalments through us will be the subject of a written agreement, which will include authority to retain certificates of insurance or other policy documents until all payments have been received. By accepting this agreement, you agree that delivery of any certificates of insurance to us shall constitute delivery to yourself in accordance with statute law. Should we withhold any documents we will ensure you receive details of your insurance cover.

Retention of Documents
We will retain appropriate documents relating to business effected on
your behalf in electronic or paper format for up to seven years after the expiry of the relevant policy of insurance. However, for certain types of insurance cover it is possible that a claim may be made against a policy long after this period. Please therefore keep such documents in a secure place. Certificates of Employers’ Liability must be kept for a minimum of 40 years.

Security
We will take appropriate steps to make sure that any money, documents, other property or information that we handle or hold for you is secure.

Quotations
When offering you a quotation we shall advise you of the period for which it is valid.

Instructions
We prefer instructions to be given to us in writing, to avoid any possible disputes. If any instructions are given verbally then they should be confirmed to us in writing.

Confirmation of Cover
We will provide you with written confirmation and details of the insurance that has been effected on your behalf, as well as the insurers who have subscribed to the risk. Please check the details to ensure that they meet your needs. If there are discrepancies, please contact us immediately.

Proposal Forms
For certain classes of insurance a proposal form or questionnaire will
be required by your insurers. This form should be completed and signed by you or the policyholder.

Premiums
In order to ensure that cover is effected, premiums must be paid by the due dates specified within our accounting documentation. We will advise you at the earliest opportunity during the placing process if insurers have imposed a premium payment warranty or a premium payment condition. It is not our practice to accept in cash any premiums in excess of £250.

Claims
In order to meet policy conditions it is essential that all claims are
notified to James Hallam Limited promptly and that all material facts are disclosed in order for us to inform insurers. Once insurers have agreed a claim, we will do all we can to obtain prompt payment.

Complaints
If you should have any complaint about the advice you receive or a
product you have bought, please contact our Compliance Officer at 5,
Lloyd's Avenue, London EC3N 3AE or telephone on 020 7977 7888. If
we are unable to resolve a complaint to your satisfaction you may have a right to take your complaint to the Financial Ombudsman Service.

Client Protection
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstance of the claim.

Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about the scheme is available from FSCS.

Third Party Rights
These terms of business exclude any rights which may be conferred
upon Third Parties by the Contracts (Third Party Rights) Act 1999.

Scope and Timescale
This charter applies for the length of our appointment as your insurance broker.

Statutory Rights
Your normal Statutory Rights are not affected by this agreement.

Governing Law
This agreement shall be governed by and construed in accordance with the Laws of England and Wales.

Data Protection and Direct Marketing - INFORMATION HELD
ABOUT YOU

By accepting these Terms and Conditions of Business:

1. You agree that the information we hold about you can be held on
computer and/or paper files.

2. You agree that any information which you give us may be disclosed
to third parties (e.g. prospective insurers, co-brokers, subsidiaries and
subcontractors) for the purpose of processing your application or to
another firm upon the sale of all or part of our business.

3. You agree that we may use the information that we hold about you to contact you from time to time by post, fax, e-mail or telephone to bring to your attention additional products or services, which may be of benefit to you.

4. You confirm you will obtain explicit permission from any individual
before giving us any data pertaining to them.

5. We agree that any consent given by you under paragraph 3 above may be withdrawn by you at any time by contacting our Compliance Officer at 5 Lloyd's Avenue London EC3N 3AE

These terms of business come into effect when provided to
you.

(Version 2)